1. Right of Withdrawal for Consumers
Customers have the right to withdraw from the purchase contract within 14 days without giving any reason. The withdrawal period is 14 days from the day the customer has taken possession of the goods.2. Product Returns
Products can only be returned in unused, unwashed condition, and in their original packaging.
Customized products or products made to customer specifications are excluded from the right of withdrawal.3. Refunds
After successfully inspecting the returned products, we will refund the purchase price within 14 days using the original payment method.
Shipping costs for returns are the responsibility of the customer unless the product was defective or incorrect.4. Return Process
To exercise your right of withdrawal, please follow the steps below:Contact us within the 14-day period via email at info@venos-comfort.com or phone: 015560442851 and inform us of your desire to return the goods.Securely package the items and send them to the following address:
Venos Returns, Buckenhaldeweg 44, 71069 Sindelfingen, GermanyInclude a copy of the invoice and the fully completed return form in the package.5. Exceptions to the Right of Withdrawal
The following products are excluded from the return policy:Opened, used, or washed pillowsPillows that were custom-made according to customer specifications (e.g., specific sizes)6. Return Shipping Costs
The cost of return shipping is the responsibility of the customer unless the product is defective or does not match the order. In such cases, we will cover the return shipping costs.7. Return Address
Venos Returns
Buckenhaldeweg 44, 71069 Sindelfingen, Germany
[Contact Information]8. Refund Process
Refunds will be processed within 14 days after receiving and inspecting the returned goods. We reserve the right to refuse a refund if the returned products do not meet the return conditions.9. Dispute Resolution
If you are not satisfied with the return or refund process, you may contact the European Online Dispute Resolution platform at (https://ec.europa.eu/consumers/odr).
Customers have the right to withdraw from the purchase contract within 14 days without giving any reason. The withdrawal period is 14 days from the day the customer has taken possession of the goods.2. Product Returns
Products can only be returned in unused, unwashed condition, and in their original packaging.
Customized products or products made to customer specifications are excluded from the right of withdrawal.3. Refunds
After successfully inspecting the returned products, we will refund the purchase price within 14 days using the original payment method.
Shipping costs for returns are the responsibility of the customer unless the product was defective or incorrect.4. Return Process
To exercise your right of withdrawal, please follow the steps below:Contact us within the 14-day period via email at info@venos-comfort.com or phone: 015560442851 and inform us of your desire to return the goods.Securely package the items and send them to the following address:
Venos Returns, Buckenhaldeweg 44, 71069 Sindelfingen, GermanyInclude a copy of the invoice and the fully completed return form in the package.5. Exceptions to the Right of Withdrawal
The following products are excluded from the return policy:Opened, used, or washed pillowsPillows that were custom-made according to customer specifications (e.g., specific sizes)6. Return Shipping Costs
The cost of return shipping is the responsibility of the customer unless the product is defective or does not match the order. In such cases, we will cover the return shipping costs.7. Return Address
Venos Returns
Buckenhaldeweg 44, 71069 Sindelfingen, Germany
[Contact Information]8. Refund Process
Refunds will be processed within 14 days after receiving and inspecting the returned goods. We reserve the right to refuse a refund if the returned products do not meet the return conditions.9. Dispute Resolution
If you are not satisfied with the return or refund process, you may contact the European Online Dispute Resolution platform at (https://ec.europa.eu/consumers/odr).
Venos Return Policy